Documentation

AI Copilot

• The in-app Attendance Copilot How to use the Attendance Copilot chat to ask attendance questions, generate charts, and download spreadsheet reports.

Admin

• Company settings overview A walkthrough of every option on the Settings page — grace period, timezone, validation modes, dual approval, and the Daily Report Subscribers picker.

Attendance

• Reading the Attendance Report How to interpret the badges, validation indicators, and filters on the Attendance Report.
• Approving and rejecting variances How variance approval works in Timed, what you're actually approving, and how to approve or reject records in bulk.
• Late and missing clock-in alerts Every 30 minutes Timed emails managers about employees who clocked in late or didn't clock in at all. Here's who gets what.
• Auto clock-out How Timed automatically clocks out employees who forget, with options for max hours and grace periods.

Clocking

• Installing the Timed Clock app on your phone How to install Timed Clock as a home-screen app on iPhone or Android, and what's different from the web version.
• Why facial or GPS validation failed What the validation badges mean, common reasons a clock-in fails GPS or facial check, and what to do about it.

Communication

• Setting up the WhatsApp integration How to use Timed's shared WhatsApp number or connect your own Meta WhatsApp Business number, configure the webhook, and troubleshoot common errors.
• The WhatsApp Inbox How the two-pane WhatsApp chat on the Communication page works — conversations, replies, marking messages reviewed, and finding flagged conversations.
• Sending WhatsApp broadcasts How to send a bulk WhatsApp text or template message to all employees, chosen locations, chosen employees, or staff — and what to do when messages don't arrive.
• Managing WhatsApp templates Where WhatsApp templates come from in Timed, how to add, submit, sync and edit them, and how to get language codes and placeholders right.
• The WhatsApp AI Copilot How managers can text your company WhatsApp number and get instant answers about attendance, what happens when employees text in, and how to turn it off.

Employees

• Employee documents (FICA) Store and verify employee documents — ID, proof of address, bank confirmation, contract and more — uploaded from the dashboard or by the employee over WhatsApp.

Getting Started

• Welcome to Timed An overview of what Timed does, the main areas of the app, and where to go for what.
• Roles and permissions explained What each role can do, who should be assigned which one, and how to adjust what a role is allowed to do.

Integrations

• Setting up a HikVision terminal Step-by-step for connecting a DS-K1T-series face/fingerprint terminal to Timed so scans automatically clock employees.
• Payroll integrations (PaySpace, SimplePay) How Timed connects to PaySpace and SimplePay to sync employees and leave, and to push approved hours to PaySpace. Covers setup, linking by payroll number, and the nightly schedule.
• Importing leave from payroll vendors How the nightly leave import from PaySpace and SimplePay works, how to set it up, and what to check when leave doesn't come through.

Mobile App

• Branch QR codes What the per-branch QR code is for, how to print one, and how to pair the mobile app to a branch using it.

Reports

• The Daily Shift Report Who gets the daily report, when it's sent, and how per-location and company-wide recipients work.